Consumer Duty Policy

Last Updated: 8 August 2025

At Velo Bavarian, we are committed to delivering good outcomes for our customers in line with the Financial Conduct Authority’s (FCA) Consumer Duty. This policy outlines how we meet our responsibilities to act in our customers’ best interests.

1. Our Commitment

We will:

Act in good faith at all times.
Avoid causing foreseeable harm to our customers.
Enable and support our customers to pursue their financial and product-related goals.

2. Products & Services

Our products and services are designed to meet the needs, characteristics, and objectives of our target customers. We regularly review our range to ensure it remains suitable and relevant.

3. Price & Value

We ensure our prices represent fair value, with costs that are reasonable in relation to the quality, performance, and benefits provided.

4. Customer Understanding

We use clear, concise, and accessible language across all customer communications so you can make fully informed decisions.

5. Customer Support

We provide timely and appropriate support before, during, and after purchase. If you have a question, concern, or complaint, our team is ready to help.

6. Vulnerable Customers

We identify and support customers who may be in vulnerable circumstances, adapting our service where needed to ensure fair treatment.

7. Monitoring & Review

We continually monitor and assess our customer outcomes to ensure we meet the Consumer Duty standards. This policy will be reviewed regularly and updated when necessary.

Contact Us
If you have questions about this policy, please contact:
Velo Bavarian
[Your Address]
[Your Email Address]
[Your Phone Number]

Note: This policy forms part of our commitment to regulatory compliance and customer service excellence. It should be read alongside our Terms of Service and Privacy Policy.